Terms and Conditions

 

1. Administrative Charges for All Students

This section covers the following student requests for all our programmes:

Deferment

  • $50/ module before GST
  • Requests made less than 14 working days before class start date will be deemed as a withdrawal.
  • Deferments of modules for international students on student pass will only be approved if the course can be completed before the stipulated date if student pass.

All student requests will be subjected to administrative fees.

Refer here for full details on policies and processes.

 

Withdrawals and refunds

  • $50 / module* before GST
  • Upon a successful withdrawal request, nett fees will be refunded according to schedule below
  • Application fees are strictly non-refundable, unless in the event that the class is cancelled by the institute.
 

% Course Net Fees Refunded

Timeline

[90%]

More than [21] working days before Commencement of first module

[50%]

[14 – 21] working days before Commencement of first module

[0%]

Less than [14] working days before Commencement of first module
 

  • Refunded amount will be credited back to your original mode of payment.

*Apparel Product & Development Diploma has 15 modules, withdrawal administrative fee will be $50*15 = $750 before GST

All student requests will be subjected to administrative fees.

Refer here for full details on policies and processes.

 

Re-assessment / Deferment of Assessment 

  • $120 before GST
  • Reassessment / deferment of assessment shall be completed within 14 days of the last/ original assessment date.
  • A new request has to be submitted in the event of no-show and or a reschedule, fees will be charged again.
  • Tembusu Institute reserves the right to choose the appropriate trainer to conduct the assessment according to availability 

All student requests will be subjected to administrative fees.

Refer here for full details on policies and processes.

 

Request for Additional Hours

  • Chargeable at $100 per hour before GST*.
  • Required hours will be determined by the Trainer or Institute and shall be completed before Reassessment or deferred assessment.
  • A new request has to be submitted in the event of no-show and or a reschedule, fees will be charged again.

All student requests will be subjected to administrative fees.

Refer here for full details on policies and processes.

Appeal for Assessment Results

  • $20.00 before gst
  • Upon submission and payment of the appeal request, the student is to send an email to NYC@taftc.org. Elaborating on their appeal with supporting documents.
  • Only one appeal per module will be accepted

Refer here for full details on policies and processes.

 

2. Accepted Payment Modes

SkillsFuture Credits (SFC)*

  1. Only Singaporean self-sponsored individuals aged 25 and above can use SkillsFuture Credit to offset net fees.
  2. Only SkillsFuture Credit and SkillsFuture Credit Top-Up are accepted. 
  3. You will only be able to submit claims 60 days from the start date of the programme. 
  4. For more information on SkillsFuture Credits, click here. 
  5. SFC claims are to be submitted at least 14 Days before class start date.
  6. Claims submitted beyond the start date are not accepted.
  7. Trainees must ensure that they have enough Skillsfuture Credit (SFC) balance when using SFC for payment.
  8. The trainees shall be required to pay the course fees owed to the institute via credit card should:
    1. Trainees SFC account balance is not sufficient to pay the indicated amount to be used.
    2. Trainee unable to use SFC due to late submission (submitted after course start date).

*Should Tembusu Institute not receive the payment within 60 days after course start date, we reserve the right to collect course fees via credit card.

Post Secondary Education Account (PSEA)*

  1. Only Singaporean self-sponsored individuals aged below 30 can use PSEA to offset net fees.
  2. PSEA forms are to be submitted at least 14 days before the class start date.
  3. In the event of an unsuccessful withdrawal of funds from PSEA, trainees will have to pay the course fees owed to the institute via credit card.
  4. For more information on PSEA, click here.

*Should Tembusu Institute not receive the payment within 60 days after the course start date, we reserve the right to collect course fees via credit card.

Credit Card 

  1. All individuals will be able to make payments via credit card.
  2. Payment will be deducted instantly upon checkout.

Bank Transfer 

  1. Only Corporate Sponsored individuals and International Qualification Students can make payment by bank transfer.
  2. Payment is to be made at least 14 days before the class start date.

 

3. Attendance and Assessment Requirements

Singaporeans / PR

  1. A minimum attendance of 75% of training hours* per month is required to qualify for the final assessment and SSG course fee funding. Full attendance for all classes is strongly encouraged, students are expected to take responsibility for their learning should they be absent from class. 

  2. Students enrolled into the course with course fee funding / grant are obliged to successfully complete attendance and assessments according to the course requirements.

International Students :

  1. A minimum attendance of 90% of training hours* per month is required to qualify for the final assessment. Full attendance for all classes is strongly encouraged, students are expected to take responsibility for their learning should they be absent from class. 

*Training hours include E-Learning, Classroom Lectures or Activities, excluding Assessment Hours. 

Assessment Requirements (International and Singaporeans/PR)

  1. Trainees are expected to complete the assessments and attain a Competent (C) rating to the best of their ability. Tembusu Institute reserves the right to withdraw the trainee from the course at any juncture should they fail to meet the requirements as determined by Tembusu Institute’s academic judgment or review.

  2. WSQ assessments are competency-based, designed to test your understanding, ability, and knowledge. Your assessments will either be graded Competent (C) or Not Yet Competent (NYC) Assessments are conducted in an Open-Book Format. Trainees must attain a competent grade and meet attendance requirements in order to graduate.

  3. A WSQ Statement of Attainment will be awarded to WSQ courses and a Tembusu Institute certificate of completion will be awarded to Non-WSQ courses if the trainee has attained a Competent (C) grade.

Trainees enrolled into the programme with course fee funding / grant are obliged to successfully complete attendance and assessments according to the programme requirements. Should you fail to meet the requirements, Tembusu Institute reserves the right to hold you personally liable for the reimbursement of the SkillsFuture Singapore (SSG) Course fee funding/grants receivable to Tembusu Institute.

 

4. Certificate Issuance 

  1. WSQ e-certificates will be downloadable via your SkillsPassport 4 weeks after the successful course completion date. For more information on how to download your e-Certs, click here.

  2. For Non-WSQ courses, Tembusu Institute will issue an e-certificate of completion via the student portal no more than 3 months after successful completion of the course.


5. Expulsion Policy

Trainees may risk expulsion from Tembusu Institute if the following occurs:

  1. Failure to meet the attendance or assessment requirements.

  2. Went Missing-In-Action (i.e., cannot be contacted despite repeated calls, SMSs, and emails).

  3. Graded “Not Yet Competent” up to 3 times for the same module at the original assessment date or scheduled re-assessments.

  4. Trainee is deemed to be disruptive to either students or trainers in class.

  5. Continuing Students who have outstanding module(s) deferred for more than 6 months from the initial course end date.

  6. Following expulsion, Trainee will not be eligible for course fee fundings should they wish to enroll in Tembusu Institute courses for a second time.


6. Dispute & Resolution Policy

If you have encountered a difficult situation that you would like to speak to us about, do let us know.

  1. The Institute accepts both written (Emails / Letters / Feedback Forms) and verbal communications (Meetings / Telephone Correspondences).

  2. All feedback and complaints must be properly recorded and/or documented. Any correspondence between the Institute and the Student must be annexed as evidence. This is to ensure that any Staff handling the case are kept aware of the progress / outcomes.

  3. The Programme Management Department is to respond to respective Students within 5 working days of receipt of the feedback / complaint and have a proposed solution in 14 working days.

  4. If you are not satisfied with the proposed solution, we will further escalate the issue to our Senior Management and propose a solution within 21 working days of receiving your feedback / complaint.

  5. All feedback / complaints must be resolved within 21 working days. In the event that the deadline is not adhered to, you will be notified and the reasons with regards to the delay must be made known.

  6. In the event that the Institute and the student cannot come to an agreement / student does not accept the final decision of the Management, they will be referred to Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through CPE Student Services Centre for mediation.

 

7. Course Notes and Training Materials

All course and training materials will be given in electronic form and all materials provided are protected by copyright laws, and cannot be reproduced, republished, distributed, transmitted, displayed, broadcasted, or otherwise exploited in any manner, without written permission from Tembusu Institute. All course and training materials are solely for personal and non-commercial use.

 

8. Disclaimer Clause

Tembusu Institute reserves the right to reschedule or cancel the Course Schedule, change the Trainer or Course Fee without prior notice. However, we will use our utmost effort to inform respective Students of any changes within 5 working days before the class commencement date. The terms and conditions set may be modified or amended without prior notice.

We reserve the right to cancel or reschedule the class, not limited to the following circumstances:

  • Class does not meet the minimum enrollment number.

  • Trainer is hospitalized or not fit for duty and Tembusu Institute is not able to find a suitable replacement

 

9. Ad Hoc Events Terms & Conditions

Please refer to the specific terms and conditions for each individual event